2) Child Protection

Over the 20 year period we have worked with thousands of young people, all the way from age 2 to 18. It is valuable when we are able to share their activities, their responses, changes to their characters or abilities with customers, however the over-riding concern will always be to protect the identity of such children.

We will never publish in print, on a web page or in social media details that could allow a child to be identified. It is specifically for this reason that we restrict most of our data and films to the private Professionals area. We will only grant access to approved school or nursery-based email addresses. Our vigilance in this respect is unwavering. Any hint of suspicion in relation to a user will lead to immediate barring.

3) Adult Information Protection (GDPR)

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.

A benefit of starting a new operation at this time (spring 2018) is that we are ahead of the game, in terms of new GDPR regulations. We have set up an entirely new, clean computer, tablet and phone. We have sifted through past documents and content on old computers in order to check with previous colleagues, students and families that they are happy to receive our half termly Newsletters/ Blogs and – from time to time – other notifications, such as an invitation to our launch event.

Please click here to open our registration form and agree to receive communications from us.

4) Links With Others

There are hyperlinks to other websites published on this website, inside our materials or e-mailed to you as part of our service that are owned and operated by third parties. We accept no liability for any statements, information, products or services that are published on or may be accessible through third party websites. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will never ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Finally, we are indebted to the authors of royalty free resources, whose images we have used. Within the relevant publications you will find acknowledgments of these sources and hyperlinks. If any have been missed or mistakes have been made we apologise, please contact us and we will rectify whatever is wrong. Thank you.

Amendments To Our Terms

We reserve the right to amend our terms and conditions at any time. The amended terms will be effective from the date they are posted on our website.

Payments

All payments for digital downloads are processed by Gumroad in accordance with their standard terms and conditions. For any questions about your order or payment they can be contacted at https://gumroad.com

Payments for instruments, tabards and the parrot puppet are to be paid by BACS transfer upon receipt of invoice.

Cancellations

Instant payment transactions on digital downloads cannot be cancelled if the item has been downloaded and we can easily check this via our download logs.

We will always make sure you receive your purchased item as quickly as possible. All purchases are made in accordance with Gumroad’s terms and conditions.

Returns

Digital downloads are non returnable. We will exchange anything that is defective, but not if damage has obviously occurred in transit. Goods are mailed to you by 2nd class postage, or suitable courier, unless you request otherwise. You may ask for enhanced insurance cover if you wish.

Contact Us

If you would like to contact us at any time please use the contact page.

Website Content

We have taken every reasonable step to make sure the information contained in this website is accurate and up-to-date, however we reserve the right to add, amend or delete information from this site at any time.